TICKETS

Need Assistance? Open a Support Ticket

If you require support, the best way to reach us is by opening a ticket via our help system. Here's how:

On Desktop:

1. Visit https://app.aevo.xyz

2. Click on "Help and Support" in the bottom-right corner of the screen.

3. Send us a message with the relevant details.

On Mobile:

1. Visit https://app.aevo.xyz

2. Tap the menu icon (☰) in the top-left corner.

3. Select "Help and Support"

4. Send us a message.

Important Notes:

• Please include your Trade ID(s) in the initial message. This helps us assist you faster and avoid unnecessary back-and-forth.

• We strongly recommend entering a valid email address when prompted. This ensures we can continue the conversation if:

  • You accidentally close the chat window

  • You refresh the page

  • You open multiple tickets

While the ticket may disappear from your interface in these situations, it remains visible to our support team. Providing an email allows us to follow up with you even if the session is interrupted.

We'll get back to you as soon as possible!