# Support Tickets

Please read this page before you open a ticket. Tickets may take up to 48 hours for a response, with longer wait times on weekends.

#### Recommendations

1. Search the Docs to better understand concepts you have questions about.
2. If you cannot find an answer, you can open a ticket via Discord or email:
   1. For email: use [this form](https://aevoxyz.zendesk.com/hc/en-us/requests/new).
   2. For Discord: go to the [Discord server](https://discord.com/invite/aevo), find the *questions* channel and ask our community and staff. Support only takes place inside the official Aevo Discord. Do not respond to any DMs; they are from impersonator accounts.

#### Important reminders

1. Never share your wallet, seed phrase, password, or private key with anyone or any website. If someone reaches out to you directly, assume they are a scammer.
2. Always check the full URL of any website you interact with. Scammers use look-alike domains (e.g., "aevo-xyz.com", "aev0.xyz") to prompt users to sign malicious transactions.
   1. The official Aevo website is <https://www.aevo.xyz/>
   2. You can trade on <https://app.aevo.xyz/>
   3. The official documentation is <https://docs.aevo.xyz/>
   4. The official X account is <https://x.com/aevoxyz>
   5. The official Telegram updates channel is <https://t.me/aevoupdates>


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