Support Tickets

Please read this page before you open a ticket. Tickets may take up to 48 hours for a response, with longer wait times on weekends.

Recommendations

1. Search the Docs to better understand concepts you have questions about.

2. If you cannot find an answer, you can open a ticket via Discord or email:

   1. For email: use this form.

   2. For Discord: go to the Discord server, find the questions channel and ask our community and staff. Support only takes place inside the official Aevo Discord. Do not respond to any DMs; they are from impersonator accounts.

Important reminders

1. Never share your wallet, seed phrase, password, or private key with anyone or any website. If someone reaches out to you directly, assume they are a scammer.

2. Always check the full URL of any website you interact with. Scammers use look-alike domains (e.g., "aevo-xyz.com", "aev0.xyz") to prompt users to sign malicious transactions.

   1. The official Aevo website is https://www.aevo.xyz/

   2. You can trade on https://app.aevo.xyz/

   3. The official documentation is https://docs.aevo.xyz/

   4. The official X account is https://x.com/aevoxyz

   5. The official Telegram updates channel is https://t.me/aevoupdates